Deepgram's Case Study with Vida
Vida’s platform is intentionally LLM- and AI-technology agnostic. We evaluate and integrate best-in-class tools across our operating system so customers don’t have to, and ensure every agent uses the right technology for the job. For voice, that often means Deepgram’s Aura-2 text-to-speech engine.
Vida’s AI Agent Operating System powers high-volume voice agents for healthcare, benefits, and wellness organizations—where clarity, trust, and real-time responsiveness are essential. To deliver natural, reliable conversations at scale, Vida uses Aura-2 as a core part of its voice stack.
Vida agents handle care navigation, medication reminders, benefits questions, appointment scheduling, claims clarification, and more. These tasks require extremely low latency and precise pronunciation of sensitive data like dates, ID numbers, medication names, and addresses. As customer call volumes grew into the tens of thousands per day, Vida needed a TTS provider that could offer high quality, predictable costs, and HIPAA-aligned controls. Aura-2 was the clear fit.
Since shifting large workloads to Aura-2, Vida has seen higher task completion rates, smoother conversation flow, reduced call abandonment, and up to 50% lower TTS spend compared to similar-quality providers. Aura-2’s real-time response speed creates a more human, empathetic feel—critical for member trust in automated healthcare interactions.
Deepgram also provides both TTS and multilingual STT, giving Vida consistent entity handling across inbound and outbound directions. As CEO Lyle Pratt noted, “Deepgram’s Aura-2 TTS engine provides the highest quality at the lowest price.”
